Delivery Terms

We aim to deliver your order within 10 working days.

We offer delivery to UK mainland only. Some mainland postcodes restrictions apply. Please contact us if you require delivery to a restricted postcode and we can price this on request.

A member of our customer service team will contact you within 48 hours of placing your order to arrange a suitable delivery date.

Delivery can occur from anytime between 08:00 – 18:00, but our delivery team will contact you on the morning of delivery to advise an ETA (normally a 2 hour window).

We can only offer a one-man delivery service, so there must be adequate personnel on site to assist the driver to unload your order from the delivery vehicle. Please also note that our deliveries are ‘kerbside only’. This means the delivery driver can offload your goods to the kerbside but has no insurance to be able to assist with the transport of goods away from the kerbside into your property or storage location. Therefore, you must ensure you have the appropriate personnel with you at the time of delivery to assist you in moving the goods to your desired location.

The delivery vehicle must be able to park at the delivery address without committing a parking offence. If you know of any parking restrictions or problems, they must be made known to Rearo at the time of ordering.

It is essential that someone is present at the delivery address on the date of delivery to sign for the goods. Your signature represents a legal statement from you, the customer, that the goods have been received in good condition so it is essential that you inspect the goods thoroughly before signing for them. We will be unable to accept claims for damage if the goods have been signed for.

When your delivery arrives, please check it for shortages and damages and let us know of any shortages or damages within 72 hours.

If a delivery is attempted on an agreed delivery date and the driver is unable to gain vehicular access or the buyer (or their representative) is not present to receive the goods, the buyer will be liable for any redelivery costs incurred.

Please Note: We may be unable to ship some larger items to remote parts of the UK due to courier restrictions. We reserve the right to cancel any order for any Great Britain large item shipment.