Delivery Information

 

 

How do you deliver my order?

Rearo makes most deliveries using our own fleet of liveried trucks, which operate from seven depots situated throughout the UK. Sometimes however, we may use other carriers and in some cases the goods may come direct from a third party.

Delivery trucks need space to park – the closer to the delivery address the better. Rearo deliveries are 'kerbside'. In other words, you may need help to transport the goods to your storage location. Our local branch will always phone you beforehand to arrange delivery, so if you have any concerns, chat it through and our team will see if they can come up with a solution.

UK Delivery

 

 

Free Delivery Orders over £200 UK Mainland – What do we mean?

Free delivery on orders over £200 only applies to UK ‘mainland’ postcodes, ‘mainland’ excludes all UK islands including Northern Ireland and some parts of the Scottish Highlands. If you think you may be in an ‘excluded’ area, please contact us as we are used to delivering to places ‘off the beaten track’. We will work with you to find the best delivery solution for you but we may have to charge for this.

 

 

How will I know what day you will deliver?

Due to the bulky and heavy nature of the majority of our products, we will always, need to contact you, by phone or by email, to arrange a date that suits and an approximate time for your delivery to be made. We do our utmost to deliver to you as quickly as possible. This normally takes between 2-10 working days. However, should we be unable to make contact with you, or if for any reason you are unable to accept delivery on the day we propose, then your delivery could be delayed.

 

Deals & Promotions

Please note that any deals and promotions we run regarding delivery fees, such as free delivery over certain order amounts only apply to UK mainland postcodes (excluding the Scottish Highlands). For all other postcodes, please contact us for a delivery price.

 

Bulky Items

Some items because of their size and weight will attract an additional handling / shipping cost. Where this is the case we have shown this clearly on our website.

 

Access

We assume that the delivery address will be accessible by a large lorry. If not please let us know at time of order - and about any restrictions, for example, if the road is subject to a vehicle weight or width limit. Items can only be delivered to the 'kerb-side'. We must ask that you provide or arrange assistance unloading the goods as the delivery driver is not allowed to assist with this beyond the kerb-side.