COVID-19 PROCEDURE - ONLINE DELIVERY STATEMENT

 

In light of COVID-19 we have made some adjustments to our regular delivery procedure to keep in line with the UK governments social distancing guidelines.

Our online store is now open and as we begin to process orders, our regular time frame of 2-10 days may be delayed due to staffing restrictions, we ask you for your patience during this time.

For deliveries of accessories and lightweight items, your order will be delivered contact-free to your doorstep. Having knocked on your door or rung your doorbell, the driver will then step aside to a safe distance while you retrieve your item. This will ensure your item is delivered safely and securely, rather than being left outside. For any items being sent by post, our courier of choice is Royal Mail, click here for their COVID-19 policy.

For larger scale deliveries we will continue to use our one man delivery service, please keep this in mind when ordering bulky or heavy items, ensuring that a minimum of two people are available to carry in the order.

For the safety of our customers and staff, and in line with government guidelines, we are unable to deliver inside our customers’ homes currently. Instead, we are happy to deliver to the main external entrance of the property, including flats.

Your driver will phone one hour prior to the delivery of your item as normal.

We thank you for your co-operation and understanding during these unforeseen circumstances. The health and wellbeing of our customers, staff and their families is our top priority and as such, we are taking every possible step to ensure our home delivery service is as safe as possible for everyone concerned.

 

Reduced Postcodes

Please note that due to ongoing staffing restrictions, only selected postcodes will be applicable to our standard delivery fee and service. If you find that your postcode is listed below, please contact sales@rearo.co.uk or phone your local branch to receive a delivery quote.

Current affected postcodes include the following regions in Scotland – KW, HS, IV21 – IV28, IV40 – IV56 and TR, PL, TQ, EX, TA, DT, SA, LL, SY in England.

 

 

Anti-Bacterial Measures?

Regarding our products, every item follows a rigorous internal quality control check and is wiped down with solvent, dissolving any particles on the laminate surface.

Within our factory premises and trade counters/ showrooms, staff are wearing protective gloves and masks, as well as following a rigorous hand washing and sanitizing regime to prevent the spread of any bacteria on work surfaces.

This procedure is also being carried out by our delivery drivers, with regular wipe down of steering wheels etc in company vehicles.

For further information on our response to COVID-19, please email sales@rearo.co.uk

 

 

How do you deliver my order?

Rearo makes most deliveries using our own fleet of liveried trucks, which operate from seven depots situated throughout the UK. Sometimes however, we may use other carriers and in some cases the goods may come direct from a third party.

Delivery trucks need space to park – the closer to the delivery address the better. Rearo deliveries are 'kerbside'. In other words, you may need help to transport the goods to your storage location. Our local branch will always phone you beforehand to arrange delivery, so if you have any concerns, chat it through and our team will see if they can come up with a solution. 

 

Delivery to UK Mainland only - Free Delivery for orders over £400

Please be aware that we offer a delivery service to UK ‘mainland’ postcodes and addresses only. This excludes all UK islands, Northern Ireland and some parts of the Scottish Highlands. If you think that you may be in an ‘excluded’ area, please contact us to discuss available options.

 

Free Delivery on Orders over £400? 

We offer free delivery on orders over £400. This only applies to UK ‘mainland’, as outlined in the “Delivery to UK Mainland only” section above. Please note that there is a delivery charge applied to orders under £400.

 

How will I know what day you will deliver?

Due to the bulky and heavy nature of the majority of our products, we will always, need to contact you, by phone or by email, to arrange a date that suits and an approximate time for your delivery to be made. We do our utmost to deliver to you as quickly as possible. This normally takes between 2-10 working days. However, should we be unable to make contact with you, or if for any reason you are unable to accept delivery on the day we propose, then your delivery could be delayed.

 

Deals & Promotions

Please note that any deals and promotions we run regarding delivery fees, such as free delivery over certain order amounts only apply to UK mainland postcodes (excluding the Scottish Highlands). For all other postcodes, please contact us for a delivery price.

 

Bulky Items

Some items because of their size and weight will attract an additional handling / shipping cost. Where this is the case we have shown this clearly on our website.

 

Access

We assume that the delivery address will be accessible by a large lorry. If not please let us know at time of order - and about any restrictions, for example, if the road is subject to a vehicle weight or width limit. Items can only be delivered to the 'kerb-side'. We must ask that you provide or arrange assistance unloading the goods as the delivery driver is not allowed to assist with this beyond the kerb-side.

 

 

CLICK AND COLLECT SERVICE

Due to an increase in online purchases, we are now offering a click and collect service across the Rearo branch network, minimising the wait on some orders. 

To order, simply phone your nearest Rearo location and a member of our sales team will process your order, sending a payment link and  mutually agreed collection time and date to your given email address.

Customers will be given a strict half hour slot to collect their purchase with social distancing measures in place. 

We would recommend a minimum of two persons when collecting purchases of shower panels and worktops due to the weight of such items.

Always check the dimensions of items ordered before opting for click and collect, if your vehicle cannot accommodate, a home delivery from our own fleet will need to be organised (costs will be associated with any orders under £400, excluding our Ancona range).

*Please note that any changes to click and collect orders must be communicated to your selected branch location a minimum of four hours prior to your collection time slot